Financial Management:
- Prepare and maintain financial statements, including balance sheets, profit and loss accounts, and cash flow statements.
- Ensure timely and accurate recording of transactions in the accounting system.
Tax Compliance:
- Prepare and file monthly, quarterly, and annual tax reports (VAT, PIT, CIT, etc.).
- Ensure compliance with local tax laws and regulations.
Budgeting and Reporting:
- Assist in preparing budgets, forecasts, and variance analyses.
- Generate regular financial reports for management review.
Accounts Payable and Receivable:
- Manage invoicing, collections, and payments to suppliers.
- Reconcile accounts receivable and payable regularly.
Audit and Documentation:
- Prepare documents and coordinate with auditors during annual audits.
- Maintain organized and secure accounting records for easy retrieval.
Develop and Maintain Systems:
- Design, develop, and manage web applications and internal systems for operations.
- Handle both front-end and back-end development.
Enhance User Experience:
- Build user-friendly and intuitive web interfaces, optimizing customer experience.
- Integrate services and APIs to synchronize data across systems.
Support and Maintenance:
- Troubleshoot technical issues and perform system upgrades as needed.
- Ensure the security, performance, and reliability of applications.
Contribute to Technology Strategy:
- Propose technological improvements to enhance operational efficiency.
- Research and apply new technologies aligned with company goals.
Auction Link Procurement
- Research and identify potential suppliers and auction platforms.
- Evaluate supplier performance based on factors like quality, delivery time, and pricing.
- Place auction link orders accurately and efficiently.
Financial Management
- Process payments to Japanese suppliers.
- Monitor purchasing budgets and control costs.
- Analyze purchasing data to identify cost-saving opportunities.
- Prepare accurate purchase orders and invoices.
- Conduct post-purchase financial reconciliation and verification.
Warehouse Cooperation
- Resolve any issues related to shipping costs, payments, and customs procedures.
- Verify and reconcile goods information upon receipt.
- Chat, tư vấn khách hàng qua các fanpage Zalo, Facebook, website,...
- Tổng hợp, thống kê danh sách khách hàng từ tất cả các nguồn chat online, hotline...
- Thu thập đầy đủ thông tin cần thiết của khách hàng để chuyển qua bộ phận Customer Service tư vấn tiếp
- Giải đáp thắc mắc, tư vấn và hỗ trợ khách hàng qua điện thoại, email, tin nhắn và các kênh khác.
- Xử lý khiếu nại và phản hồi của khách hàng một cách chuyên nghiệp và hiệu quả.
- Cập nhật thông tin về sản phẩm, dịch vụ và các chương trình khuyến mãi của công ty.
- Báo cáo tình hình hoạt động của bộ phận chăm sóc khách hàng cho cấp trên.