MISSION STATEMENT:
- To manage all deliveries to customers, related activities, and actions to the greatest benefit of the store in line with the company’s customer strategy.
- To manage all the issues relating to the delivery of Store Core Customers
- To monitor and handle weekly and monthly reports based on predefined formats to optimize the output performance of his direct and indirect reports.
- To coordinate customer-specific needs, and interface with other floor managers and department supervisors in the store team to optimize customer service level.
Mô tả công việc
Yêu cầu công việc
ROLE
- Reconcile all the tasks inside the Delivery service department: create rosters and manage the workload of staff.
- Support the goods preparation and delivery for VIP (HoReCa) customers.
- Officially announce all the price and promotion information to customers.
- Solve all customers complaints (especially HoReCa)
- Mention and advise honestly about not only advantages but also detects of goods for customers’ information.
- Make the tender list for specific HoReCa.
- Assist the selling section and other goods divisions in key customer services to help develop the right customers, the right strategy
- Receive orders; consult orders to make sure that meet customers demands.
- Ensure accuracy and timely delivery of goods to customers.
- Ensure orders are correctly
- Ensure order information, goods specification, and good delivery time are correctly updated to related divisions.
- Ensure quantity, quality, and delivery time to customers.
- Ensure correct customer, delivery place and supportive services are right.
- Ensure delivery rules are suitable for each product.
- All reported information must be standardized clear, accurate and timely
- Good information transfers negotiate and coordinate with customers, and divisions to build and develop customer strategy as well as well-done daily orders.
- Propose good ideas to achieve goals and improve work results
- Ensure delivery customer maintenance properly in the system
- Bachelor’s degree in Business or related subjects
- Minimum 3 years experience at managerial level
- Reconcile all the tasks inside the Delivery service department: create rosters and manage the workload of staff.
- Support the goods preparation and delivery for VIP (HoReCa) customers.
- Officially announce all the price and promotion information to customers.
- Solve all customers complaints (especially HoReCa)
- Mention and advise honestly about not only advantages but also detects of goods for customers’ information.
- Make the tender list for specific HoReCa.
- Assist the selling section and other goods divisions in key customer services to help develop the right customers, the right strategy
- Receive orders; consult orders to make sure that meet customers demands.
- Ensure accuracy and timely delivery of goods to customers.
- Ensure orders are correctly
- Ensure order information, goods specification, and good delivery time are correctly updated to related divisions.
- Ensure quantity, quality, and delivery time to customers.
- Ensure correct customer, delivery place and supportive services are right.
- Ensure delivery rules are suitable for each product.
- All reported information must be standardized clear, accurate and timely
- Good information transfers negotiate and coordinate with customers, and divisions to build and develop customer strategy as well as well-done daily orders.
- Propose good ideas to achieve goals and improve work results
- Ensure delivery customer maintenance properly in the system
- Bachelor’s degree in Business or related subjects
- Minimum 3 years experience at managerial level
Quyền lợi được hưởng
- 13th-month salary
- Effective performance + KPI bonus
- Social, Health insurance full salary
- 100% probationary pay
- Effective performance + KPI bonus
- Social, Health insurance full salary
- 100% probationary pay
Hồ sơ bao gồm
-Resume
Thông tin liên hệ
- Người liên hệ: MM Mega Market Vietnam
- Địa chỉ: Cách Mạng Tháng 8, Hoà Cường Nam, Cẩm Lệ, Đà Nẵng
- Email: Đăng nhập để xem email
- SĐT: Đăng nhập để xem SĐT